Integration Specialist

Key Accomplishments

Subject-Matter Expert for Merger Integration

• Situation: During the complex Sprint/T-Mobile merger, a third-party retail partner with five locations required expert guidance to navigate the transition.
• Task: To serve as the corporate subject-matter expert for the Utah District of this retail partner, facilitating their integration.
• Action: Acted as the primary point of contact and expert resource for the partner, providing guidance, training, and support.
• Result: Nominated by the Sprint District Manager for the role based on a track record of high performance.

National-Level System Troubleshooting

• Situation: The merger created numerous unforeseen system errors and process conflicts that required a coordinated national response.
• Task: To identify system errors, and engineer and document workarounds and best practices.
• Action: Collaborated daily with a national team of specialists via Microsoft Teams to identify, troubleshoot, and document solutions for systemic integration errors.
• Result: Contributed to a national knowledge base of workarounds and best practices, enabling faster problem resolution.